Seamless OTT platform integration for a leading Telecommunications company
Key challenges
Our client's legacy system included only an internal web app, restricting customers to merely viewing their plans without the ability to renew or change them, leading to a suboptimal User Experience.
Without a digital mobility solution, our client was unable to serve customers with the ease and speed of mobile, which resulted in poor market sentiment and crippled growth.
Without real-time data insights, our client lacked visibility into processes, which led to ineffective decision-making.
Client in spotlight
Founded in 1959, our client stands as a prominent Cable Broadband service provider in India. They aspire to be the go-to source for comprehensive access, delivering a seamless integration of information, entertainment, and services directly to homes and workplaces.
Unlocking Digital success
Project outcomes
Inspired a digitalized and integrated customer service model
Enhanced customer communications and overall experiences
Boosted revenues and brand reach by unlocking IT scalability
Download Success Story
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