Key challenges
ONDC (Open Network for Digital Commerce) has developed a network solution aimed at creating a cohesive platform for buyers, sellers, and technical service providers (TSPs).
The system relied heavily on manual input, requiring prospective participants to fill out Google forms for partner onboarding. This process lacked automation, leading to inefficiencies and longer onboarding timelines.
The manual nature of the process introduced delays in communication and inconsistencies in how applications were handled, making it difficult for ONDC to maintain a streamlined experience for all users.
As ONDC grew, their existing process became a bottleneck, hindering their ability to scale efficiently. They needed a solution to enhance the User Experience by simplifying and automating onboarding.
Client in spotlight
The Open Network for Digital Commerce (ONDC) is an initiative in India that aims to transform the e-commerce sector by promoting open networks. It provides standardized Application Programming Interfaces (APIs) to facilitate seamless transactions and interactions within the e-commerce ecosystem. Supported by open-source protocols, ONDC aims to create an inclusive environment for all stakeholders in digital commerce.
Unlocking Digital success
Project outcomes
Automated every stage of the onboarding journey, reducing time and effort for network players
Enabled network players to create and manage their profiles effectively, including the addition of Single Points of Contact (SPOCs)
Established an Operational Excellence Dashboard that tracks KPIs, providing actionable insights for better decision-making
Integrated messaging and ticketing systems allowed for quick resolution of issues raised by network participants, enhancing collaboration
ONDC scaled its onboarding process, allowing more network players to join without increasing the manual workload
Download Success Story
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