Enterprises with complex distribution systems and increased B2B order flows rely on order management systems (OMSs) that act as a conduit for synchronized information flows and seamless omnichannel experience. However, our client’s ability to support multiple customer orders across diverse channels took a hit due to legacy system issues. Their existing OMS was obsolete, reached end of life, and lacked scalability to fulfill the rising number of customer orders.

Our client had an internal legal mandate to store data for the past seven years. However, their existing Electronic Data Interchange (EDI) middleware solution did not have the ability to automate the storage and retrieval of data. As a result, there were no synchronized information flows across the enterprise.

There was a lack of synchronized information flow across the enterprise. With historical and concurrent data languishing in separate silos, inter-system communication suffered, impeding the organization's operational efficiency.