For payment service providers like our client, acquiring merchants is just one part of the challenge. Achieving success required onboarding and engaging these merchants using an intuitive interface while also maintaining a comprehensive understanding of the entire process.

The merchant onboarding process was siloed, leading to an inordinate delay in completing the application process. There was no end-to-end status monitoring of the onboarding process, which hampered operational excellence and business growth.

Existing data entry systems were slow and manually driven, resulting in time dissipation and rampant inaccuracies in the transaction-based data.

Customer journeys were tediously long and cumbersome, which led to excessive service delays lasting up to days or weeks and poor Customer Experience.