Key challenges
Our client grappled with latent, manually-driven systems that couldn’t accommodate new customers, resulting in delayed service turnaround times.
Siloed operational structures resulted in disparity across value chains and operational instabilities.
Payment processing protocols were dated and lacked advanced capabilities, slowing customer growth.
Client in spotlight
Our client is a large municipal utility based in Florida, ranked as the 14th largest municipality in the United States and the second-largest publicly-owned one in Florida. They have been recognized as one of the most dependable utility companies in Florida for 22 consecutive years. The company owns and operates the most diverse electricity generating site in Florida, capable of producing over 1800MW of electricity. Additionally, they own and operate seven water plants and maintain a distribution network that stretches over 1,700 miles of pipes to ensure that critical utilities are accessible to the community.
Unlocking Digital success
Project outcomes
Streamlined payments processing and automated service restorations
Automated outage detections and notifications to customers
Reduced manual workload with streamlined customer channels
Download Success Story
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