Centralizing customer interactions for Senneca Holdings with a GenAI-powered solution

Key challenges

Senneca Holdings oversees a portfolio of companies in the specialty door industry, each operating without a centralized system.

The lack of a unified application made it difficult for customers and representatives to access consolidated information on orders, shipments, and invoices.

Without a centralized information and reporting system, data analysis and decision-making were hindered, leading to organizational inefficiencies.

Client in spotlight

Senneca Holdings is a diversified management and holding company specializing in the specialty door industry. With over 30 years of entrepreneurial excellence, Senneca oversees the operations of its subsidiaries, optimizing resource allocation and driving performance improvements. Combining global scale with operational agility, Senneca is recognized for delivering high-quality specialty doors tailored to meet diverse customer needs while actively seeking acquisitions to strengthen and diversify its portfolio.

Unlocking Digital success

Ideation

Our team conceptualized a solution centered on an AI-driven chatbot that integrates with diverse backend systems. The goal was to create a user-friendly interface that seamlessly aggregates data from various subsidiaries and presents it in real-time, ensuring operational efficiency and enhancing Customer Experience.

Our approach

We demonstrated our expertise through a live demo of a GenAI-powered chatbot tailored to Senneca Holdings’ needs. This showcase highlighted how a centralized platform could streamline information access and improve customer interactions, setting the foundation for our collaboration.

Project Outcomes

The chatbot entered a beta release, allowing representatives and customers to track and share order information, shipment statuses, and invoices. A second phase is under discussion to add real-time quotation features, further enhancing the solution’s capabilities.

Project outcomes

Representatives and customers can now easily track orders, shipments, and invoices through a single, centralized platform

The intuitive chatbot interface simplifies interactions, reduces response times, and enhances satisfaction

The solution has paved the way for upcoming features, including real-time quotations to drive operational efficiency and customer engagement

Download Success Story

Dive deeper into the complete solution. Access the detailed success story in the PDF.